GENERAL CONDITIONS OF SALES AND USE
This website, https://www.nxbparis.com, is operated by NXB Perles. On this site, the terms "we", and "our" refer to NXB Perles. NXB Perles offers this website, including all information, tools and services available from this site to the user, conditioned upon their acceptance of all terms, conditions, policies and notices stated here.
By visiting this site and / or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Conditions of Sale", "General Conditions of Sale and Use" , "Conditions"), including additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These General Conditions of Sales and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors.
Please read these General Conditions of Sales and Use carefully before using or accessing our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all of the terms and conditions of this agreement, then, you must not access the website or use the services offered therein. If these General Conditions of Sales and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sales and Use.
Client: any professional or capable natural person within the meaning of articles 1123 et seq. of the Civil Code, or legal person, who visits the Site subject to these general conditions.
Benefits and Services: NXB Perles provides Customers with:
Content: All of the elements that make up the information on the Site, in particular texts, images and videos.
Customer information: Hereinafter referred to as "Information (s)" which correspond to all the personal data likely to be held by NXB Perles for the management of your account, the management of the customer relationship and for analysis purposes. and statistics.
User: Internet user connecting, using the aforementioned site.
Personal information: "Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (article 4 of law n° 78-17 of January 6, 1978).
The terms “personal data”, “data subject”, “subcontractor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (RGPD: n ° 2016-679)
Any reproduction, copy and distribution of photos is prohibited without the prior agreement of NXB Perles - The photos on the site are an integral part of its intellectual property and only distributors authorized by NXB Perles are authorized to use them.
The customer acknowledges having read the general conditions of sales and declares to accept them. They govern the contractual relations between NXB Perles and its client.
NXB Perles guarantees the origin and authenticity of its cultured pearls. All cultured pearls and diamond jewelry delivered is conform to the description of each product.
All cultured pearls delivered to our customers are genuine and natural.
Under no circumstances will NXB Perles deliver non-compliant cultured pearls and / or non-compliant diamonds to its customers.
NXB Perles guarantees the provenance of diamonds under the Kimberley process. We select our suppliers so that all the diamonds we sell require this certificate. Concretely, the Kimberley process was implemented in May 2000 by the UN and aimed to curb the sale and circulation of conflict diamonds (rough, uncut diamonds). The establishment of an agreement and its entry into force resulted in 2003 and made it possible to limit the financing of conflicts by the sale of diamonds, in particular in certain African countries. We guarantee the quality of the materials used. The cut white diamonds are systematically certified from 0.30 carat by one of the three institutes IGI, HRD or GIA of which we deliver the original of the certificate. For smaller sizes the certificate is made by our gemologist.
NXB Perles is in constant concern for the complete satisfaction of our customers. It is for this reason that the quality of the services and jewelry offered to our customers is the company's top priority. Each piece of jewelry is rigorously controlled, from the purchase of raw materials, manufacturing to shipping. Each year, our quality policy is reviewed and validated by the management of NXB Perles and all of its staff. This quality policy aims to continuously improve the performance of the services we offer to our Customers. We also take into account the impacts of changes in our manufacturing processes on the quality of our products. As a result, we continue to adapt our existing jewelry to meet the changing demands of our customers and focus our new product development efforts around customer-oriented projects. In order to improve its quality management on a daily basis, NXB Perles has set up production standards that are audited regularly.
These General Conditions of Sales and Use of the site apply between NXB Perles and any natural person of legal age acting exclusively within the strict framework of their personal needs, consulting the NXB Perles website and / or making a purchase from NXB Pearls. We ask You to carefully read the Agreement (as defined below) before placing any order with NXB Perles.
To the extent that this contract affects your rights and obligations, the buyer acknowledges that he has received the advice and information necessary to ensure that the offer meets his needs.
The mere fact of placing any order constitutes knowledge and irrevocable agreement on the part of the Customer of the contract. If you do not agree with any of these provisions, You are not authorized to use all or part of the site and / or to place any order.
Your use of the NXB Perles site and / or any purchase made from NXB Perles is expressly and exclusively governed by the terms, our data protection policy and any other terms and conditions published or otherwise referenced from time to time on the site of NXB Pearls. Please note that the conditions prevail, in case of contradiction and unless expressly provided disposal.
In order to fulfill the necessary conditions to place an order, you declare to be at least 18 years old and to have the necessary legal capacity to place and fulfill any order or to hold parental authorization allowing you to place and honor any order, be able to justify it at any time, on Our simple request; Be a natural person acting within the framework of your personal needs (notably in the sense that any order that You place must correspond to the normal needs of an individual). The Buyer may, prior to his order, find out on the NXB Perles site of the essential characteristics of the jewelry he wishes to order. The buyer certifies having taken cognizance of the delivery costs as well as the terms of payment, delivery and execution of the contract. This contractual information is presented in detail and in French. Unless there are special conditions, the rights granted here-under are granted only to the natural person signing the order (or the person holding the email address provided). The Buyer's order must be confirmed by our team via an email. The sale will be considered as final only after having sent to the Buyer the confirmation of the order by NXB Perles and receipt by the latter of the entire sale price. NXB Perles recommends that the Purchaser keep this information on a paper or computer document.
Article 1 - Presentation of the site
Under article 6 of law n ° 2004-575 of June 21, 2004 on confidence in the digital economy, users of the NXB Perles website are informed of the identity of the various stakeholders within the framework of its implementation and monitoring:
NYCO’S (French operator and NXB Perles commercial chain).
Limited liability company with a capital of € 10,000.00.
Siren: 830 937 777 RCS Paris
Intra-community VAT number: FR 61830937777.
Headquarters, Jewelry & Showroom: 54, Galerie Vivienne 75002 Paris.
Telephone: +33 (0) 171 977 293
Publication manager: NXB Perles - email@example.com
The publication manager is a legal person.
Webmaster : Vistanet
Host : OVH – 2 rue Kellermann, 59100 Roubaix
Data Protection Officer: Grégory ARSLANIAN
Article 2 - General conditions of Use of the site and the services offered.
This Site constitutes a work of the spirit protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Customer may not in any way, reuse, transfer or operate for his own account, all or part of the content of this website.
The use of the NXB Perles website involves full acceptance of the general conditions of use described below. These conditions of Use are likely to be modified or supplemented at any time, users of the NXB Perles site are therefore invited to consult them regularly.
This website is normally accessible to users at all times. An interruption due to technical maintenance may however be decided by NXB Perles, who will then endeavor to communicate to users beforehand the dates and times of the intervention. The NXB Perles website is updated regularly. Likewise, the legal notices can be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to become acquainted with them.
Article 3 - Description of the services provided
The purpose of the NXB Perles website is to provide information on all of the company's activities. NXB Perles strives to provide the site https://www.nxbparis.com as accurate information as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether by itself or by the third party partners who provide it with this information.
All the information indicated on the NXB Perles website is given for information only and is subject to change. Furthermore, the information on the NXB Perles site is not exhaustive. They are given subject to modifications having been made since they were put online.
Article 4 - Multiple payments
We offer you to spread the payment for your purchases if you wish, up to 3 times without charge.
For more information on this subject, please contact us either by email at firstname.lastname@example.org, or by phone at +33 (0) 171 977 293.
Article 7 - Intellectual property and counterfeits
NXB Perles owns the intellectual property rights and holds the rights to use all elements accessible on the website, in particular texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written consent of NXB Perles.
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.
Article 8 - Limitations of liability
NXB Perles acts as the publisher of the site https://www.nxbparis.com. NXB Perles is responsible for the quality and veracity of the content it publishes on https://www.nxbparis.com.
NXB Perles cannot be held responsible for direct or indirect damage caused to the user's equipment, when accessing the website https://www.nxbparis.com, and resulting either from the use of equipment not not meeting the specifications indicated in point 4, either the appearance of a bug or an incompatibility.
NXB Perles cannot be held liable for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the NXB Perles site. Interactive spaces (possibility to ask questions in the contact area) are available to users. NXB Perles reserves the right to remove, without prior notice, any content posted in this space that would violate the law applicable in France, in particular the provisions relating to data protection. Where applicable, NXB Perles also reserves the right to question the user's civil and / or criminal liability, particularly in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used (text, photography…).
Article 9 - Management of personal data
The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n ° 2016-679).
9.1 - Responsible for collecting personal data
For Personal Data collected as part of the creation of the User's personal account and its navigation on the NXB Perles Site, the person responsible for processing Personal Data is: NXB Perles.
As responsible for processing the data it collects, NXB Perles undertakes to comply with the framework of the legal provisions in force. It is their responsibility in particular to establish the purposes of their data processing, to provide their prospects and clients, from the collection of their consents, with complete information on the processing of their personal data and to maintain a compliant processing register to reality. Whenever NXB Perles processes Personal Data, it takes all reasonable steps to ensure the accuracy and relevance of the Personal Data for the purposes for which NXB Perles processes it.
9.2 - Purpose of the data collected
NXB Perles may process all or part of the data:
- to allow navigation on the Site and the management and traceability of the services and services ordered by the user: connection and use data of the Site, invoicing, order history, etc.,
- to prevent and fight against computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hash),
- to improve navigation on the Site: connection and usage data,
- to conduct optional satisfaction surveys on NXB Perles,
- to carry out communication campaigns (sms, email): phone number, email address,
NXB Perles does not sell your personal data which is therefore only used out of necessity or for statistical and analytical purposes.
9.3 - Right of access, rectification and opposition
In accordance with current European regulations, Users of the NXB Perles website have the following rights: Right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of User data right to block or erase User personal data (article 17 of the RGPD), when they are inaccurate, incomplete, equivocal, out of date, or the collection, use, communication or conservation of which is prohibited. Right to withdraw consent at any time (article 13-2c RGPD). Right to limit the processing of User data (article 18 RGPD). Right to object to the processing of User data (article 21 GDPR).
The right to the portability of data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR).
The right to define the fate of User’s data after their death and to choose to whom NXB Perles must communicate (or not) its data to a third party that it has previously designated.
As soon as NXB Perles becomes aware of the death of a User and in the absence of instructions from him, NXB Perles undertakes to destroy his data, unless their conservation is necessary for probative purposes or to meet an obligation legal.
If the User wishes to know how NXB Perles uses their Personal Data, request to rectify them or oppose their processing, the User can contact NXB Perles in writing at the following address:
NXB Perles, 54 Galerie Vivienne 75002 Paris.
In this case, the User must indicate the Personal Data that he would like NXB Perles to correct, update or delete, by identifying himself precisely with a copy of an identity document (identity card or passport) .
Requests for the deletion of Personal Data will be subject to the obligations imposed on NXB Perles by law, in particular with regard to the conservation or archiving of documents. Finally, Users of the NXB Perles site can file a complaint with the supervisory authorities, and in particular the CNIL (https://www.cnil.fr/fr/plaintes).
9.4 - Non-communication of personal data
NXB Perles refrains from processing, hosting or transferring the Information collected on its Customers to a country located outside the European Union or recognized as "unsuitable" by the European Commission without first informing the customer. However, NXB Perles remains free to choose its technical and commercial subcontractors on the condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: No. 2016-679).
NXB Perles undertakes to take all necessary precautions to preserve the security of Information and in particular that it is not communicated to unauthorized persons. However, if an incident impacting the integrity or confidentiality of Customer Information is brought to the attention of NXB Perles, it must inform the Customer as soon as possible and notify him of the corrective measures taken. In addition, NXB Perles does not collect any “sensitive data”.
The User's Personal Data may be processed by NXB Perles subsidiaries of subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective powers and for the purposes mentioned above, the main persons likely to have access to the data of Users of the NXB Perles site are mainly our customer service agents.
Article 10 - Incident notification
No matter how hard you try, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our clients of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the NXB Perles site is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the redemption of NXB Perles and its rights would allow the transmission of such information to the potential purchaser who would in turn be bound by the same obligation to store and modify data with regard to the user of the site. by NXB Perles.
10.1 - Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, NXB Perles uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.
When processing Personal Data, NXB Perles takes all reasonable measures to protect it against any loss, misuse, unauthorized access, disclosure, alteration or destruction.
Article 11 - Internet “cookies” and “tags” hypertext links
The NXB Perles site contains a number of hypertext links to other sites, provided with permission from NXB Perles. However, NXB Perles does not have the possibility of verifying the content of the sites thus visited, and will therefore assume no responsibility for this fact.
Unless you decide to disable cookies, you agree that the site can use them. You can deactivate these cookies at any time free of charge using the deactivation possibilities offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.
11.1. - " Cookies "
A "cookie" is a small information file sent to the User's browser and saved in the User's terminal (eg: computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, as well as the date and time of access. Cookies do not risk damaging the User's terminal.
NXB Perles may process the User's information concerning his visit to the Site, such as the pages viewed, the searches carried out. This information allows NXB Perles to improve the content of the Site and the User's navigation.
Cookies facilitating navigation and / or the provision of the services offered by the Site, the User can configure his browser so that it allows him to decide whether or not he wishes to accept them so that Cookies are saved in the terminal or, on the contrary, that they be rejected, either systematically or according to their issuer. The User can also configure his browser software so that the acceptance or rejection of Cookies is offered to him from time to time, before a Cookie is likely to be saved in his terminal. NXB Perles informs the User that, in this case, it is possible that the functionalities of its browser software are not all available
If the User refuses the recording of Cookies in his terminal or his browser, or if the User deletes those registered there, the User is informed that his navigation and his
Experience on the Site may be limited. This could also be the case when NXB Perles or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
If applicable, NXB Perles declines any responsibility for the consequences related to the degraded functioning of the Site and the services possibly offered by NXB Perles, resulting (i) from the refusal of Cookies by the User (ii) from the impossibility for NXB Perles to '' save or consult the Cookies necessary for their operation as a result of the User's choice. For the management of Cookies and the choices of the User, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how the User can modify their preferences in terms of Cookies.
At any time, the User can choose to express and modify their wishes in terms of Cookies. NXB Perles may also use the services of external service providers to help collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Instagram, Facebook and LinkedIn appearing on the NXB Perles Site or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Website or the NXB Perles' mobile application, Instagram, Facebook and LinkedIn can also place cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only placed on your terminals if you consent to them, by continuing to browse the NXB Perles Website or mobile application. At any time, the User may nevertheless revoke his consent to NXB Perles depositing this type of cookies.
11.2. - Internet tags
NXB Perles may occasionally use Internet beacons (also known as "tags", or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist partner. web analyzes likely to be located (and therefore to store the corresponding information, including the IP address of the User) in a foreign country.
These tags are placed both in online advertisements allowing Internet users to access the Site, and on its various pages.
This technology allows NXB Perles to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site. by the User.
The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on the activity of the Site for the attention of NXB Perles, and provide other services relating to the website. use of it and the Internet.
Article 12 - Modifications to the general conditions of sale and use
All new features and tools that will be added later to this store will also be subject to these General Terms and Conditions of Sale and Use.
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check if any changes have been made. Your continued use of or access to our site following the posting of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes. Article 13 - Applicable law and attribution of jurisdiction These General Conditions of Sale and Use, as well as any other separate agreement through which we provide you with Services, will be governed by and interpreted under the laws in force in France. Any dispute in connection with the use of the NXB Perles site is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is attributed to the competent courts of Paris.
Article 14 - Contact details Questions regarding the General Conditions of Sale and Use should be sent to us at email@example.com.
Article 15 - Price The products placed in your shopping cart will always reflect the most recent price displayed on your product description page. This price may vary from the price that was displayed for the same product when you first placed it in your shopping cart. Placing a product in your cart does not ensure that its price will remain the same as it was when you placed it in the shopping cart. However, it is also possible that the price of the product you have selected is lower during checkout than when you selected it. The information and in particular the prices displayed on the site may be incorrect due to system errors or typographical filling. If we do our best to avoid these kinds of mistakes, they can still exist. We do not honor orders based on incorrect information or prices. If the price displayed is lower than the actual price of the product, we will contact you by email to either cancel the order or give you instructions for paying the price difference. We apologize for the inconvenience. Please do not hesitate to contact us with any questions relating to this subject. The prices of our products are declined and payable in euros. They are indicated inclusive of all taxes. For any order delivered to a country outside the European community, you are the importer. Customs duties and other taxes, which are not our direct responsibility, are, in certain cases, liable to be required. The prices of our products are not negotiable. Indeed, we strive to practice the most competitive prices possible. The final price of our creations reflects the costs inherent in excellence in manufacturing and the prices of raw materials such as metal, pearl and stone. NXB Perles reserves the right to modify its prices in force at any time and as soon as it deems necessary without prior notification.
Article 16 - Payment
The amount to be paid must be realized when ordering by the Buyer, in its entirety. Upon receipt of payment, NXB Perles processes the order and ships it within the allotted time (The delivery date is specified on each product sheet). Orders are payable in euros.
To pay for his jewelry order, the Buyer has the following payment methods:
1. Payment by Credit Card.
2. Payment via PayPal.
3. Payment by Bank Check.
4. Payment by Bank Transfer.
Article 17 - Delivery
NXB Perles will notify you by email when your products have been shipped. The packages will be delivered exclusively to the address indicated by the Purchaser on the order form. NXB Perles declines all responsibility for any loss of parcel following a change of address by the Customer. To be valid, any change of address must first obtain the consent of NXB Perles. By default, invoices are automatically available on the Customer account, once the order is validated.
NXB Perles ships almost worldwide.
Delivery costs are offered by NXB Perles to customers residing in mainland France. They remain the responsibility of customers residing in the rest of the world.
NXB Perles does not ship to Africa. For the rest of the world, please contact Customer Service to find out the appropriate pricing. The buyer is delivered to his home or to another address and electronically signs an acknowledgment of receipt. In the event of absence, the Buyer or the recipient of the ordered product receives a delivery notice, which allows him to contact our partner (Colissimo, Chronopost, DHL, FedEx or UPS) in order to agree on another day. Delivery. The period and / or the day of delivery are indicated on each product page. These deadlines are provided for information only. They take into account on the one hand the estimated processing time for each type of order and on the other hand the secure transport. Any eventual overrun will not engage the responsibility of NXB Perles. In the event of any delay by the forwarder, the Buyer must report it by email to our team in order to enable us to improve the quality of our service and to carry out an investigation with the carrier. In the event of damage or loss and at the end of our investigation, NXB Perles will proceed at its own expense to a new shipment of the jewelry ordered by the Buyer.
Article 18 - Availability
Orders will be processed within the limits of our available stocks. If an item is unavailable, you will be immediately notified of the foreseeable delivery times and the order for this item may be canceled on request. The Customer Buyer may then request a credit for the amount of the item or its refund.
Article 19 - Exchange
The exchange guarantee is to be used during a post-purchase period of 30 DAYS (period including the return of the package). The exchange guarantee allows you to choose another jewel (or other clasp and / or other length) instead of the one initially ordered and in the same price range. You can resize your ring, wedding band, solitaire or even modify the length of your necklace and / or bracelet. The return costs remain the responsibility of the buyer. Changes to jewelry and return to your address are the responsibility of NXB Perles.
Article 20 - Size reduction
The first resizing of your ring, solitaire and wedding ring is offered on condition that the package is returned to us within a post-purchase period of 1 year (period including the return of the package). Please contact us before any shipment.
Article 21 - Manufacturing defects
The warranty for manufacturing defects is to be claimed during a post-purchase period of 5 YEARS. This guarantee protects you against all failures related to the manufacture of the jewel. (Exception made for resized rings). The jewelry guarantee explicitly covers the quality of the stones, according to their own certificate issued by a third party (IGI, HRD, GIA certificate from 0.30 Carat) or by a certificate of authenticity issued by our gemologist. The quality of the setting, and the general finish of the jewel indicate it but in no way the degradation of one or more of the constituent elements of the jewel resulting from improper use or the intervention of an external third party. This 1-year warranty cannot be granted to you if the defect on which you claim is the result of abnormal, improper or abusive use (shocks, knocks), of abnormal wear and aging of the jewel or of the intervention of an outer third on the jewel.
Article 22 - Case of breakage
In the event of breakage, scratch, stone cut, incident which is not the consequence of a defect or hidden manufacturing defect, we undertake to repair the jewelry (s) against payment for the repair concerned. The repair is made subject to validation of the estimate by the owner of the jewel. This is in no way an insurance or guarantee against handling fault.
Article 23 - Return of packages
To return an item, the Buyer must follow the following instructions:
1. Notify NXB Perles customer service. We will confirm the details of your return package to you.
2. Return the entire order.
3. Return the package to the address (in France) which will be confirmed to you once contact has been made.
4. The return package must reach us at the latest within a maximum period of 30 days from the day of receipt of your package. (The postmark being taken as proof).
5. The customer has 30 working days from the date of delivery to return the product in its original box with the certificate of authenticity.
6. The item will be refunded in full within 30 days. The shipping costs incurred by the customer when ordering are not refunded in the event of return and refund.
7. Note: the return shipping costs are the responsibility of the customer. Please contact us before any return.
Any risk related to the return of the jewelry (s), that is to say the loss, damage or theft are the responsibility of the Buyer. Failure to comply with the procedure set out above and the deadlines indicated, the Purchaser may not formulate any complaint. In addition, NXB Perles will not be able to take back your package if your order has already been returned within the previous six months. (This in order to protect us from possible abuse).
Article 24 - Legal right of withdrawal
In accordance with Article L. 221-18 of the Consumer Code, the consumer has a period of 14 clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of, where applicable, return costs. The period mentioned in the previous paragraph starts from receipt of the package. The right of withdrawal can be exercised by first contacting Maison NXB Perles & Diamants ™ at firstname.lastname@example.org.
HOWEVER, FOR YOUR COMFORT, NXB PERLES IS EXTENDING THIS TIME TO 30 DAYS.
The jewelry must be returned within 30 days in perfect condition for resale (they may have been tried on but not worn), in their original condition, duly sealed and accompanied by your contact details so that we can identify your return package.
Article 25 - Liability
NXB Perles has an obligation of result for all stages of order taking as well as for the stages subsequent to the conclusion of the contract. We therefore undertake to describe with the greatest accuracy the products sold on the NXB Perles website. The photos of the products used are not contractual and used as an example only, however we strive to make them as close to reality. NXB Perles is required to deliver the packages to the address indicated by the customer. If the customer wishes to change his address during delivery, he must inform NXB Perles in advance to enable him to make the necessary arrangements. Otherwise, NXB Perles cannot be held responsible for non-performance of the contract. NXB Perles cannot be held responsible for the non-performance of the contract in the event of an out-of-stock or unavailability of the jewel due to a case of force majeure, total or partial disruption or strike, in particular of the postal services and means of transport and / or communications. The photos of the jewels are presented for illustrative purposes only. We invite you to refer to the description of each jewel as well as to the Characteristics table. If in doubt or if you would like additional information, do not hesitate to contact our Customer Service. Except for fraud, gross negligence or in the event of liability for the defective product, the total liability of NXB Perles is engaged for all the damage suffered but nevertheless remains limited to repairing the damage only. Said repair may in no case exceed the amount of your purchase. The site www.nxbparis.com may contain links to other sites on the Internet.
These other sites are not under the control of NXB Perles and you acknowledge that NXB Perles is not responsible for the accuracy, respect for intellectual property rights, legality, decency or any other aspect of the content. of these sites. The inclusion of such a link does not imply any endorsement by NXB Perles, nor any association with its operators. NXB Perles cannot assure you that you will be satisfied with any product or service that you may obtain from a third party site which is the subject of a hyperlink from or to the Site, since the channels of other businesses online are owned and operated by independent traders. NXB Perles does not promote any merchandise and has not taken any action to confirm the accuracy or reliability of any information on these third party sites. We strongly encourage you to do whatever research you feel is necessary or appropriate before entering into any electronic transaction with any of these third parties.
Article 26 - Secure payment
Secure online payment by credit card is made by our payment providers. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. PayPal as well as WorldPay which PayPal attaches, therefore, the utmost importance to the security of your information, your transactions and your money. They automatically encrypt confidential data that passes between your computer and their system using SSL (Secure Sockets Layer) protocol and with an encryption key length of 128 bits (the highest level currently available on the market). Before you even sign up or log into their sites, their servers verify that you are using a trusted browser (using SSL 3.0 or later). Once the payment has been initiated by the buyer, the transaction is debited after verification of the information. The commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the buyer authorizes NXB Perles to debit his card for the amount relating to the price indicated. The buyer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or in the event that it is impossible to debit the card, the sale is automatically terminated and the order canceled.
Article 27 - Secure payment
Where applicable, the Buyer is entitled to submit any complaint by contacting NXB Perles:
either by email to email@example.com,
or by phone at +33 (0) 171 977 293
Article 28 - Force majeure
A so-called force majeure event is an exceptional event that cannot be faced. Force majeure allows an exemption from liability, that is to say that the liability that should normally have been retained in view of the applicable law, by invoking the exceptional circumstances surrounding the event, is excluded. The case of force majeure, in this case, applies to the area of our conditions of sale. The performance of NXB Perles' obligations hereunder is therefore suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent performance. In this case, NXB Perles will notify the customer of the occurrence of such an event as soon as possible.
Article 29 - Completeness
In the event that one of the clauses of this contract becomes null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with the other general conditions. sales present here.
Article 30 - Proof
The computerized registers, kept in the computer systems of NXB Perles and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Article 31 - Duration
These conditions apply throughout the duration of the online services offered by NXB Perles.
Article 32 - Certified mediator
The mediation entity selected is:
SAS CNPM - MEDIATION - CONSUMPTION.
In the event of a dispute, the consumer may file his complaint on the site:http://cnpm-mediation-consommation.eu
or by post by writing toCNPM - MEDIATION - CONSUMPTION27, avenue de la Liberation - 42400 SAINT-CHAMOND